ZWILLING Sharpening service Knife Aid Professional knife sharpening by mail, 4 knives

Thank you for your question. Even new knives can benefit from professional sharpening after some time in use, as regular cutting naturally dulls the edge. Having your knives sharpened by Knife Aid helps maintain their performance, precision, and safety, ensuring they slice smoothly rather than tear or crush food. It’s not necessary to sharpen brand-new knives right away, but routine sharpening will keep them performing like new for years to come. If you ever have any questions regarding our KnifeAid sharpening service, please feel free to contact our customer service team at hello@zwillingus.com. Any of our associates will be happy to assist!

Thank you for your question! While serrated knives, like bread knives, don’t require sharpening as often as straight-edge knives, they can still dull over time. We’re pleased to share that our trusted partner, Knife-Aid, offers professional mail-in sharpening services specifically for serrated blades. You can initiate a sharpening order directly through our website or by visiting www.knifeaid.com. They’ll restore the edge safely and effectively. If you have any further questions, please don’t hesitate to reach out to our customer service team at hello@zwillingus.com, any of our associates are always happy to help!

Thank you for your question! The Knife‑Aid professional mail‑in sharpening service typically takes about one week from drop-off to return. Once your knives are received, you can expect them back, razor-sharp, in about a week under most normal circumstances. For the most accurate and up-to-date information on your specific order, we recommend visiting the Knife‑Aid website or reaching out to our customer service team at hello@zwillingus.com if you’d like assistance checking on your order status.

Thank you for reaching out and for sharing your experience. We're sorry to hear about the rust spots and dullness you're noticing on your knife set. While our knives are crafted from high-quality stainless steel and designed for long-lasting performance, we do recommend hand-washing and thoroughly drying them immediately after use to help prevent issues like rust. Even though some of our knives are labeled dishwasher safe, exposure to high heat, humidity, and detergents over time can unfortunately lead to surface corrosion. Please note that our warranty does not cover dull knives, as blade sharpness naturally diminishes with use over time. However, for sharpening, we recommend reaching out to a professional knife sharpening service such as Knife Aid, which specializes in maintaining high-quality blades like ours. If you're continuing to experience rust issues despite following proper care instructions, feel free to contact our customer service team at hello@zwillingus.com with a few photos and details. We’ll gladly evaluate your situation and help however we can.

Thank you for your question! While our sharpening service is tailored for Zwilling and Henckel knives, Knife-aid can also sharpen knives from other brands. They would be happy to assess your knife and provide the best care possible. Please free to reach out to our Customer Service Team for further guidance and additional information on Knife-Aid.

Thank you for reaching out! Yes, serrated knives from both ZWILLING and Henckels can be professionally sharpened. However, because serrated knives are designed differently from straight-edged knives, they require a specialized sharpening process to maintain their unique edge. We recommend using a professional sharpening service familiar with serrated blades or sending your knife to our Zwilling Professional Mail-in Sharpening Service- KnifeAid. This ensures the serrations are properly maintained without compromising the knife's performance. If you’d like more details about our sharpening services, please let contact our Customer Service Team—we’re happy to assist!

Hi, thank you for your question! We would recommend that you provide our Customer Service Representatives with images of the knife in question so that a determination can be made and you can be advised accordingly. Please contact our Team at hello@zwillingus.com or please feel free to contact our Consumer Support Center. Here is our link: https://www.zwilling.com/us/magazine/support-center.html.

Hi, thank you for your question! If your 8-inch knife has a couple of chips, it can be repairable and can definitely be sharpened again. The chips may be smoothed out during the sharpening process, though the extent of the damage will determine if more specialized repairs are needed. For minor chips, a professional sharpening service can handle the restoration depending on the extent. If the chips are deep, we recommend having it inspected by a professional. You may want to consider Knife-Aid, our convenient mail-in knife sharpening service, which can help restore your knife to its optimal condition. Please feel free to contact our Consumer Support Center. Here is our link: https://www.zwilling.com/us/magazine/support-center.html Our dedicated consumer service representatives are available to assist you in any way possible.