Warranty

Warranty Return You will be pleased to know that all of our products are fully guaranteed against defects in materials and / or craftsmanship. The warranty does not cover wood products, such as knife handles, wear from normal use, or any damage resulting from use other than the intended purpose of the item.

If you feel your product qualifies, we would appreciate the opportunity to inspect your ZWILLING J.A. Henckels product.

Please include a letter containing your full name, address, phone number and e-mail address with a brief description of the issue on a letter size sheet of paper.

Additionally, to comply with U.S. Postal Regulations, all cutlery items must be wrapped to protect all points and edges from cutting through the outer carton in which they are mailed. In the interest of safety, please avoid attaching adhesive materials directly to the product.

Please allow 4-6 weeks for the inspection process and return delivery of your item.

If you have any additional questions, please contact us.

Shipping Instructions

Repackage the product(s) in the original packaging and pack securely.

If returning a knife or shear: To comply with U.S. Postal regulations, items must be wrapped to protect their point and edges from cutting through the box or padded envelope in which they are mailed. Choose the shipping carrier of your choice and return the items insured with tracking (for your protection) to the address below.

Please be kind enough to address the return to:

Attn: Warranty Department ZWILLING J.A. Henckels, LLC 270 Marble Avenue Pleasantville, NY 10570

Please allow 7 to 10 business days upon receipt to process your return.

Manufacturers Defect & Warranty Claims

You will be pleased to know that all of our products are fully guaranteed against defects in materials and / or craftsmanship. The warranty does not cover wood products, such as knife handles, wear from normal use, or any damage resulting from use other than the intended purpose of the item.

If you feel your product qualifies, we would appreciate the opportunity to inspect your ZWILLING J.A. Henckels product.

Please be kind enough to address the return to:

Attn: Warranty Department ZWILLING J.A. Henckels, LLC 270 Marble Avenue Pleasantville, NY 10570

Please include a letter containing your full name, address, phone number and e-mail address with a brief description of the issue on a letter size sheet of paper.

Additionally, to comply with U.S. Postal Regulations, all cutlery items must be wrapped to protect all points and edges from cutting through the outer carton in which they are mailed. In the interest of safety, please avoid attaching adhesive materials directly to the product.

Please allow 4-6 weeks for the inspection process and return delivery of your item.

If you have any additional questions, please contact us.