ZWILLING J.A. HENCKELS - TERMS & CONDITIONS (US)

Last Updated: 08.06.25

1. 1. Acceptance of Terms

   By accessing and using this website ("Site"), you agree to be bound by these Terms & Conditions ("Terms"). If you do not agree, please do not use the Site. These Terms constitute a legally binding agreement between you and ZWILLING J.A. Henckels LLC ("ZWILLING," "we," "our," or "us"). We reserve the right to update these Terms at any time without notice. Continued use of the Site constitutes your acceptance of such changes.

2. 2. Site Usage & Ownership

   All content on this Site—including text, graphics, logos, designs, and software—is owned or licensed by ZWILLING and protected by intellectual property laws. You may access and use the Site for personal, non-commercial purposes only. Any reproduction, modification, or distribution without our written consent is prohibited.

3. 3. Trademarks

   All trademarks, service marks, trade names, logos, and trade dress on this Site are the property of ZWILLING or their respective owners. Unauthorized use is strictly prohibited.

4. 4. User Contributions & Conduct

   Users may post content through Interactive Services (e.g., reviews, comments), subject to the following:

   1. a. Content Standards

      User content must not:

      • Violate any laws or regulations
      • Contain defamatory, obscene, or hateful material
      • Infringe intellectual property or privacy rights
      • Misrepresent your identity or affiliation

      We reserve the right to remove any content and/or restrict access at our sole discretion.

   2. b. Grant of Rights

      By submitting content, you grant ZWILLING a worldwide, royalty-free, irrevocable license to use, display, and distribute your content in any media.

5. 5. Limited License

   You may view and download content for personal use only. You may not modify, copy, sell, or exploit any content without our express written permission.

6. 6. Prohibited Activities

   You agree not to:

   • Upload viruses or malicious code
   • Access or tamper with servers or databases
   • Use scraping tools, bots, or other automated systems
   • Transmit spam, chain letters, or unsolicited messaging
7. 7. Account Security

   You are responsible for safeguarding your login information. Notify us immediately of unauthorized use. We reserve the right to disable any user account suspected of a breach.

8. 8. Shipping Terms

   Orders are shipped by carrier terms. Risk of loss transfers to you upon delivery to the carrier. Please refer to our shipping policy for more information.

9. 9. Links to Other Sites

   We are not responsible for third-party websites linked from our Site. Use of such links is at your own risk.

10. 10. Customer Conduct & Right to Refuse Service

    ZWILLING expects respectful communication from all customers. We reserve the right to deny service, including warranty support, to individuals who engage in:

    • Abusive, discriminatory, or threatening behavior
    • Use of hate speech or slurs
    • Harassment of any kind

    This policy is strictly enforced to protect the safety and well-being of our team.

11. 11. Disclaimer of Warranties

    This Site is provided "as is" and "as available." We make no warranties regarding:

    • Availability, accuracy, or reliability of the Site
    • Fitness for a particular purpose or merchantability
    • Security, errors, or uninterrupted operation

    Your use of the Site is at your sole risk.

12. 12. Limitation of Liability

    To the fullest extent permitted by law, ZWILLING is not liable for any direct, indirect, incidental, or consequential damage arising from use of the Site or products, including but not limited to:

    • Loss of data or profit
    • System failure or viruses
    • Issues related to third-party links

    If liability cannot be excluded, our total liability shall not exceed $100 USD.

13. 13. Privacy

    Your use of the Site is also governed by our Privacy Policy.

14. 14. SMS Messaging Terms

    By opting in to receive SMS messages, you agree to our SMS terms including message frequency, data rates, opt-out procedures, and privacy requirements. Message rates may apply. See full SMS terms on the Site.

15. 15. Dispute Resolution

    All disputes arising from use of the Site shall be resolved via individual arbitration under the rules of JAMS in Westchester County, NY. You waive the right to participate in class actions or jury trials.

16. 16. New Jersey Residents Notice

    Certain limitations of liability may not apply to New Jersey residents as stated in applicable state laws.

17. 17. Governing Law

    These Terms are governed by the laws of the State of New York. You agree to submit to the jurisdiction of courts located in New York.

18. 18. Contact Us

    For questions about these Terms, please contact us at our Support Center.

By using this Site, you acknowledge and agree to these Terms & Conditions.