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Returns and Cancellations
Most items with proof of purchase can be returned within 60 days. Gifts purchased from www.zwilling.com will be refunded in the form of a gift card, for the purchased amount. Please note that returned items must be in new unused condition in the original manufacturers packaging to qualify for a refund. We cannot accept returns on engraved items, final sales, warehouse sale purchases, clearance, discontinued or visual imperfection assortment as they are final sale items. While most of our products have a lifetime or limited lifetime warranty, we cannot accept returns due to normal wear and tear.
Price adjustments are not eligible for prior purchases, nor can we apply coupons to already submitted orders.
Purchases made at our company owned retail or outlet stores cannot be returned online, please return to the store of purchase or one conveniently located to you for all return or exchange requests. For a full list of our company owned stores, please Click Here. Please do not visit our corporate office in Pleasantville, NY for any of your return needs, they will not be able to accept your return. Additionally, all returns require a return authorization, please contact our Consumer Relations Team should you have any questions or follow our convenient online return process from your My Account/ Order History page.
We are not responsible for returns sent independently without a Return Authorization. Return shipping cost are non-refundable. Please be sure to follow our new return instructions, as we will not be responsible for returns that are mailed without prior authorization. Please pack returns in original outer box or another sturdy shipping box with appropriate packing materials to ensure the product arrives to our warehouse in good condition. If your order has been received damaged, incomplete, or incorrect, please save all packaging and materials and contact us within 48 hours of receipt.
Items not eligible for return or exchanges:
- - Engraved Items
- - Used personal beauty items
In order to avoid delays of your refund or replacement, we ask that you process your return from your Zwilling My Account tab or contact our Consumer Relations team for assistance. If you have a registered account on www.zwilling.com and made your purchase while signed into your account, please follow the below instructions.
- 1. Go to www.zwilling.com
- 2. Log into your My Account and go to the order history tab.
- 3. Eligible returns within 60 days of purchase will have a “START YOUR RETURN” button.
- 4. Click on the button and begin your return, you can request a refund or an exchange for the exact same item.
Once your return has been submitted, here’s what you should expect. One of our team members will review your request and follow up with you via email with specific return instructions and a prepaid return label if your order qualifies for one. Once your return is received by our warehouse, please allow 10 business days to receive your refund. Replacement orders can take up to 2 weeks.
If you placed your order as a guest, please Click Here to start your return.
If you have any questions regarding our online returns process, please contact our Consumer Relations Team via the various available channels including phone, email, chat and messaging your mobile devices.
PURCHASED FROM ANOTHER RETAILER?
If your purchase was made at a retail location, even if Zwilling shipped the product, please do not mail the item back to Zwilling as we will not have visibility into the payment transaction and will not be able to refund you. Please contact the store of purchase for further assistance. If the store is unable to assist you, please contact our Zwilling Customer Care team for assistance.
In an effort to ship orders within a 24–48-hour period, we are unable to interrupt the shipping process. If you do not wish to keep your order, it can be returned for a refund at your convenience. Please refer to our Return Instructions section for more information on how to return your order. We’re very sorry that orders cannot be cancelled or modified once they have been submitted.
Refused or Undeliverable Packages
Packages that are returned to us for any of the following reasons are subject to actual shipping and return charges.
This includes the following:
- Packages which are undeliverable due to an incorrect address.
- Packages returned after 3 failed delivery attempts or unclaimed at the local UPS facility.
- Packages which are refused or returned to sender.
- To avoid additional charges, please double check your address and make sure the recipient knows the package is coming.
- Please note that any return without a preauthorization will be delayed and we are not responsible for the lost in transit.