BECAUSE THE BEST GIFTS ARE PERSONAL
Personalizing your gift adds a special touch that celebrates the people, moments, and milestones in your life, with a variety of options to make it truly your own.
And click add personalization
And select font (hint: you can combine letters and numbers)
It's that simple!
ZWILLING engraving personalization service Policies
RETURNS & EXCHANGES
Engraved knives are final sale.
Returns/exchanges are not accepted for:
- Change of mind
- Incorrect item or engraving submitted by the customer
If Zwilling makes an engraving error or the item arrives damaged in transit please contact us immediately. A full refund will be issued upon return (we do not re-engrave or exchange).
Shipping damage must be reported within 7 days of delivery.
WARRANTY COVERAGE:
Engraved knives are covered under Zwilling's limited lifetime warranty.
Covered:
- Structural or functional defects (blade, handle, rivets)
- Manufacturing flaws under normal household use
Not covered:
- Cosmetic issues (e.g., fading or wear of engraving, dulling blades)
- Customer-submitted engraving errors
- Damage from misuse, improper storage
If approved for warranty, the knife will be replaced without engraving.
TO FILE A CLAIM
Please visit this page.
Include the following:
- Your order number
- Clear photos of the knife and issue
- Description of the problem
Approved claims will result in either:
- A refund (for Zwilling engraving/order errors), or
- A plain replacement knife (no engraving) for warranty defects
FREQUENTLY ASKED QUESTIONS
No — engraved items are custom-made and final sale.
We’re unable to accept returns or provide refunds for errors submitted by the customer.
We’ll gladly issue a refund once the product is returned. We do not remake or re-engrave items.
Contact us within 7 days. If eligible, we’ll issue a refund.
No. We do not offer engraving on warranty replacements.
