ZWILLING UK AND IRELAND PRODUCT WARRANTY INFORMATION

All ZWILLING Group products sold in the UK & Ireland have a lifetime warranty for domestic use against defects in manufacture and materials. The warranty applies from the date of purchase. When you buy ZWILLING, you know your product is covered for any faults during the lifetime of the product. ZWILLING may require the owner to provide proof of original purchase, or if the person claiming is not the original owner, ZWILLING may require further information to be provided about the change of ownership. Under the lifetime warranty, we will replace products on a like-for-like basis.

SUBJECT TO THE EXCLUSIONS, ALL PRODUCTS FROM THE ZWILLING GROUP BRANDS HAVE A LIFETIME WARRANTY

• ZWILLING J.A Henckels
• Staub
• Ballarini
• Demeyere
• Miyabi
• Henckels International
• BSF

EXCLUSIONS TO THE ZWILLING LIFETIME WARRANTY ARE:

• Wear and tear through normal use
• Damage caused by misuse or abuse of the product
• Commercial use
• Accidental damage
• Discolouration and/or mis-shaping of the product by overheating
• Products that specify a limited duration of the warranty on the product packaging
• Products that specify the warranty duration on the product detail page
• Products with non-stick coatings
• Products with wooden parts
• Rubber seals/rings (for pressure cookers)
• Failure to adhere to ZWILLING guidelines for the general care and use of products
• Purchases made through unauthorised or unofficial resellers

STATUTORY RIGHTS

This warranty does not affect your statutory rights and remedies.

If you live in the UK or Ireland, you may request a warranty returns form via email by contacting customerservice@zwilling.co.uk , alternatively, you can request a warranty returns form via telephone on 0330 363 0005 from Monday to Friday 8.30am to 5.00pm, or you can write to us by post at the address below to request a warranty returns form:

You will be asked to provide your contact details and details regarding your warranty claim (which may include proof of purchase). Please note, ZWILLING JA Henckels UK Ltd can only process warranty claims from customers in the UK & Ireland for ZWILLING Group products that were bought in the UK & Ireland. For further information relating to the above, please call on 0330 363 0005 from Monday to Friday 8.30am to 5.00pm or email us at customerservice@zwilling.co.uk .

If you are unsure if a reseller is authorized to sell genuine ZWILLING Group brand products, please contact our customer service team. In the event that a purchase has been made from an unauthorized reseller, the consumer must contact that reseller directly for any returns and warranty enquiries. ZWILLING JA Henckels UK Ltd is not able to handle any returns or warranty enquiries for purchases made from unauthorized resellers.