ZWILLING UK AND IRELAND PRODUCT WARRANTY INFORMATION

All ZWILLING Group products sold in the UK & Ireland have a lifetime warranty for domestic use against defects in manufacture and materials. The warranty applies from the date of purchase. When you buy ZWILLING, you know your product is covered for any faults during the lifetime of the product. ZWILLING may require the owner to provide proof of original purchase, or if the person claiming is not the original owner, ZWILLING may require further information to be provided about the change of ownership. Under the lifetime warranty, we will replace products on a like-for-like basis.

SUBJECT TO THE EXCLUSIONS, ALL PRODUCTS FROM THE ZWILLING GROUP BRANDS HAVE A LIFETIME WARRANTY

• ZWILLING J.A Henckels
• Staub
• Ballarini
• Demeyere
• Miyabi
• Henckels International
• BSF

EXCLUSIONS TO THE ZWILLING LIFETIME WARRANTY ARE:

• Wear and tear through normal use
• Damage caused by misuse or abuse of the product
• Commercial use
• Accidental damage
• Discolouration and/or mis-shaping of the product by overheating
• Products that specify a limited duration of the warranty on the product packaging
• Products that specify the warranty duration on the product detail page
• Products with non-stick coatings
• Products with wooden parts
• Rubber seals/rings (for pressure cookers)
• Failure to adhere to ZWILLING guidelines for the general care and use of products
• Purchases made through unauthorised or unofficial resellers

ZWILLING ENFINIGY and ZWILLING XTEND Warranty

ZWILLING grants buyers, as first-end purchasers, a manufacturer's warranty for the ZWILLING ENFINIGY and XTEND series, in accordance with the following conditions:

2 years on all ENFINIGY and XTEND series products.

The XTEND rechargeable battery (item 1029289): A warranty period of 1 year from the date of purchase of the device or battery applies to rechargeable batteries included in the scope of delivery or supplied separately.

This limitation of the warranty period is due to typical wear and tear and the limited service life of rechargeable batteries. Within this period, ZWILLING guarantees that the rechargeable battery is free from material and manufacturing defects that significantly impair its functionality.

Excluded from the guarantee are, in particular, damage caused by improper use, improper storage or improper use, natural loss of capacity as a result of normal use, damage caused by external influences (e.g. dropping, moisture, overheating). Claims arising from the statutory warranty are not restricted by this warranty.

The warranty period begins on the date of purchase. The warranty is valid in the UK, whereby the product has been purchased from a dealer and has not been renewed or extended by the provision of a warranty service.

A prerequisite for warranty services is that the warranty claim is asserted within one month of the occurrence of a material and/or manufacturing defect at ZWILLING by presentation of the original purchase receipt.

In addition to the purchase date, the original purchase receipt must also show the purchase price and the seller. For warranty processing, ZWILLING recommends registering the purchased product on the website zwilling-activate.com/electrics. The aforementioned website allows you to, among other things, upload your original proof of purchase, as well as take advantage of an attractive additional offer available to registered customers.

If a proven material and/or manufacturing defect occurs within the warranty period, ZWILLING will decide, after prior inspection, whether the product will be repaired or replaced free of charge. ZWILLING reserves the right to supply an identical or similar replacement. The warranty does not cover parts of the device that incur wear when used as intended or damage resulting from improper use or improper handling.

Furthermore, the warranty does not apply in the event of a lack of care and/or maintenance, improper opening by persons not authorised by ZWILLING, use of spare parts other than original spare parts, damage caused by external sources, such as fire, water, etc., or from commercial use. If the service life is only slightly impaired, there is also no warranty claim.

If the prerequisites for a warranty claim are not met, you can request at the service centre whether a repair can be carried out subject to a charge. In the event of a warranty claim or if you have any questions about servicing or repairs, please contact a ZWILLING authorised service centre or a ZWILLING shop.

STATUTORY RIGHTS

This warranty does not affect your statutory rights and remedies.

If you live in the UK or Ireland, you may request a warranty returns form via email by contacting customerservice@zwilling.co.uk , alternatively, you can request a warranty returns form via telephone on 0330 363 0005 from Monday to Friday 8.30am to 5.00pm, or you can write to us by post at the address below to request a warranty returns form:

You will be asked to provide your contact details and details regarding your warranty claim (which may include proof of purchase). Please note, ZWILLING JA Henckels UK Ltd can only process warranty claims from customers in the UK & Ireland for ZWILLING Group products that were bought in the UK & Ireland. For further information relating to the above, please call on 0330 363 0005 from Monday to Friday 8.30am to 5.00pm or email us at customerservice@zwilling.co.uk .

If you are unsure if a reseller is authorized to sell genuine ZWILLING Group brand products, please contact our customer service team. In the event that a purchase has been made from an unauthorized reseller, the consumer must contact that reseller directly for any returns and warranty enquiries. ZWILLING JA Henckels UK Ltd is not able to handle any returns or warranty enquiries for purchases made from unauthorized resellers.