FOR YOUR INFORMATION
Our online shop is currently operating as usual with no delays for standard orders to our stated UK delivery times. If this changes due to the fast-moving situation we will communicate this to you and our courier DPD will contact any customers who are affected on a case-by-case basis. Please be aware that our typical delivery time is 2-3 working days, however during busier periods such as Black Friday and Christmas this can be extended 3-5 working days.
Our courier DPD has implemented several measures to ensure the continuing safety of their teams and customers. This includes adhering to the UK government's two metre distancing policy, reducing numbers of team members in offices and depots, extra cleaning and introducing a policy of offering the option for the recipient have their parcel left at the door, meaning that the recipient does not have to interact with the delivery driver. For DPD's full, regular updates regarding delivery, please click here
(opens in a new window).
STANDARD DELIVERY INFORMATION
Standard delivery to addresses within the UK is charged at £4.95 for orders up to £50, and free for orders of £50 or over. Delivery to addresses in mainland UK can be expected within 2-3 working days of an order being placed however, during busier periods such as Black Friday and Christmas this can be extended 3-5 working days. Please note a correct entry of the delivery address is the customer's responsibility. Please allow up to 5 working days for delivery to offshore UK addresses (Northern Ireland, Channel Islands, Isle of Man, Scottish Highlands and Islands and Scilly Isles).
Items ordered before 10am on weekdays will usually be despatched the same day to arrive next working day at mainland UK addresses. ZWILLING J.A. HENCKELS cannot however guarantee next day delivery. Items ordered after 10am on weekdays or at weekends will be despatched the next working day. Bank holidays are not classed as working days.
ZWILLING J.A. HENCKELS use DPD as our main delivery service. Notification of delivery will be sent by DPD via text and/or email. Please note that a signature is required at the delivery address; if no one is available to sign for the goods our courier will leave a card. Simply call the number on the card, quoting the card reference number to re-arrange delivery.
Please note your order may arrive in more than one parcel, depending on the shipping time stated for the individual item and the size and weight of the products ordered. You will not be charged for any additional deliveries. We may contact you via email to find out whether you would prefer separate deliveries or would like to wait for all items on the order to come into stock.
DELIVERIES OF KNIVES
As knives are age-restricted goods, DPD may request photo ID to prove the recipient's age upon delivery. The recipient must be over 18 years of age. If photo ID cannot be produced, DPD will refuse to deliver.
DELIVERIES OUTSIDE OF THE UK
Unfortunately, we are unable to ship outside of the UK. We apologise for any inconvenience caused. Please visit ZWILLING.com to find our International stores.