Accessibility statement
This accessibility statement pursuant to Section 14 I No. 2 BFSG applies to the website of ZWILLING J.A. Europa GmbH at www.zwilling.com/uk/.
This website has been designed in accordance with the requirements of the Accessibility Enhancement Act (BFSG), the Ordinance on Accessibility Requirements for Products and Services (BFSGV), EN 301 549, and the Web Content Accessibility Guidelines (WCAG) 2.2 at conformity levels A & AA.
ZWILLING J.A. Europa GmbH is committed to ensuring that its website is accessible to all users, regardless of any limitations or disabilities, in order to provide the best possible access to our content. Accessibility criteria are continuously incorporated into the further development of the website. We also strive to make previously published content accessible in accordance with § 1 IV BFSG.
General description of the service
On our website, we offer our users comprehensive information about our high-quality kitchen products and lifestyle offerings. Users can find out about our diverse range of cookware, knives, electrical appliances, beauty products, and much more. Various online services are also available, including the option to order products directly from the online shop, subscribe to newsletters, access care and usage tips, receive information about current promotions, contact our customer service team, or register for a customer account.
Status of compliance with requirements
To ensure accessibility, we have already implemented the following measures:
- -Descriptive alternative text added for images and non-textual content
- -Descriptive alternative text added for buttons
- -Descriptive alternative text added for controls
- -Display of video subtitles improved
- -Support for screen readers improved
- -Keyboard control of controls improved
- -Adequate colour contrast implemented for better readability
- -Multiple ways to navigate and find content are provided
- -Strong visual effects are avoided
- -Comprehensible language and clear structuring of content are ensured
Feedback and contact options
If, despite our efforts, you encounter barriers on our website or have suggestions for improvement, please contact us:
Phone: 0330 363 0005Email: customerservice@zwilling.co.uk
ZWILLING J.A Henckels UK Ltd
Unit 4 Sence Court
Bardon Hill
Coalville
LE67 1GZ
We will endeavor to respond to your request as quickly as possible.
Supervisory Authority
If you are not satisfied with the response to your accessibility request, you may contact the competent supervisory authority:
Government Digital Service (GDS)(GDS monitors public sector website and mobile app accessibility under the Accessibility Regulations) GOV.UK+1
