DOES THE PUMP WORK WITH BAGS OR CONTAINERS FROM OTHER MANUFACTURERS?

The pump has been specially designed for the FRESH & SAVE vacuum system. This is the only way to guarantee optimal vacuum sealing results.

IS IT POSSIBLE TO REPLACE OR PURCHASE A NEW BATTERY?

No.

IS THE BATTERY ALSO COVERED BY A ZWILLING WARRANTY?

Both the vacuum pump and the battery are covered by a 2-year warranty.

DOES THE VACUUM PUMP NEED BATTERIES WHEN I PURCHASE IT?

No. The pump is powered by a built-in battery that can be charged using the included USB cable.

WHAT HAPPENS IF THE VACUUM PUMP ABSORBS LIQUID FROM THE BAGS OR CONTAINERS?

Avoid absorbing liquids into the pump. Stop the vacuum sealing process immediately if you notice any liquids being sucked towards the pump. If liquid does accidentally enter the pump, turn the pump off and shake it lightly. If you have sucked in so much liquid that you are unable to turn the pump on again, proceed as follows: lightly shake the pump to clear the liquid. Do not turn it on its head! Ensure that the pump and charging station are completely dry. Then connect the pump to the charging station for 1 second to reset it. Separate the pump from the charging station and press the ON/OFF button. If the pump continues to turn itself off, repeat this process.

HOW DO I CLEAN THE PUMP? CAN I PUT IT IN THE DISHWASHER?

No. Due to the built-in battery, the pump cannot be cleaned in the dishwasher. For light cleaning, simply wipe the vacuum pump with a damp cloth. The silicone attachment can be removed and cleaned under running water.

IS IT POSSIBLE FOR HARMFUL SUBSTANCES TO BE RELEASED FROM THE PLASTIC CONTAINERS OR LIDS AFTER A LONG PERIOD OF USE?

The containers are made for long-term contact with food and are checked for food safety and harmful substances.

CAN THE LIDS GO IN THE DISHWASHER?

Yes.

ARE THE PLASTIC CONTAINERS OVENPROOF? TO WHAT TEMPERATURE ARE THEY TEMPERATURE RESISTANT?

No, the plastic containers are not suitable for use in the oven. The container and lid are temperature resistant up to 65°C (149°F).

CAN THE CONTAINERS (WITH OR WITHOUT A LID) BE USED IN THE MICROWAVE?

All the containers and lids may be used in the microwave. However, it is important that you first release the vacuum seal from the containers.

ARE THE CONTAINERS AND LIDS AVAILABLE IN DIFFERENT COLOURS?

They are currently available only in white.

WHAT IS "BOROSILICATE GLASS"?

It is an exceptionally temperature-resistant glass that withstands both hot and cold temperatures. It is shockproof but not breakproof.

DOES THE WARRANTY ALSO COVER BROKEN GLASS?

No.

CAN THE CONTAINERS BE PUT IN THE PREHEATED OVEN DIRECTLY FROM THE FREEZER?

No, to prevent thermal shock, the containers should not be moved directly from the cold into heat.

WHAT IS THE MAXIMUM TEMPERATURE THE GLASS CONTAINERS CAN BE CLEANED AT IN THE DISHWASHER?

The borosilicate glass is temperature resistant up to 180°C (350°F), which means the glass containers can be cleaned at very high temperatures in the dishwasher.

ARE THE CONTAINERS AVAILABLE WITHOUT A LID?

No.

DOES THE PLASTIC OF THE CONTAINERS AND LIDS DISCOLOUR?

Foods with intense colouring, such as beet or turmeric, may leave behind traces of colour on the plastic.

DO THE PLASTIC CONTAINERS REMAIN TASTE AND ODOUR NEUTRAL?

Generally, yes. However, it is possible that, for example, strong flavoured marinades may leave behind traces of odour. These can be eliminated by cleaning with vinegar and then washing again by hand or in the dishwasher.

DO THE CONTAINERS HAVE A MAXIMUM FILL AMOUNT?

Yes, it is advisable to leave about ½ inch to 1 inch of space at the top of the container to allow the lid to sit properly and to prevent the container contents from coming into contact with the valve.

HOW DO I KNOW WHEN I NEED NEW BAGS?

In the event of tears or loose components, such as the closure no longer correctly sealing, please discontinue use. You can use the bags until you notice that they no longer correctly close or if they fail to maintain their vacuum seal. If the pump no longer stops automatically, this can be a sign that the bag has a hole or that it no longer correctly closes.

ARE THE BAGS REUSABLE?

Vacuum bags can be reused after thoroughly washing with hot water and dishwashing liquid, and then completely drying. It is possible that, for example, strong flavoured marinades may leave behind traces of odour in a bag or that food may discolour it.

HOW OFTEN CAN A BAG BE REUSED?

This depends on how the bags are used. When you see signs of wear and tear it is time to replace the bag.

ARE THE BAGS SUITABLE FOR USE IN THE MICROWAVE?

Yes, the bags may be used in the microwave to heat their contents. However, the vacuum seal must first be released.

ARE THE BAGS SUITABLE FOR USE IN OVENS?

No, because the bags are temperature resistant only up to 65°C (149°F), the bags are only suitable for use in microwaves and for sous vide cooking.

CAN THE VACUUM BAGS BE USED FOR TENDERIZING MEAT?

No. This may damage the structural integrity of the bags.

CAN THE BAGS BE FILLED WITH LIQUIDS?

Yes, the bags are suitable for liquids. The following is recommended:
• For smaller amounts of liquid, such as marinades, use the liquid barrier when vacuum sealing.
• When vacuum sealing, hang the bag over the edge of the table so that the liquid does not reach the valve area.
• Lightly freeze the contents before vacuum sealing.

DO THE VACUUM BAGS REMAIN TASTE AND ODOUR NEUTRAL?

Generally, yes. However, it is possible that, for example, strong flavoured marinades may leave behind traces of odour.

DOES THE PLASTIC OF THE BAGS DISCOLOUR?

Foods with intense colouring, such as beet or turmeric, may leave behind traces of colour on the plastic.

IS THE VACUUM WINE SEALER SUITABLE FOR OTHER LIQUIDS TOO? OR ONLY FOR WINE?

It is suitable for all beverages, juices, and even oils and vinegars. However, it is not suitable for carbonated liquids.