Discover the Benefits of My Account and Why You Should Join!

• Enjoy Easy Checkout
• Save your information for quick and effortless ordering in the future
• Track and access your order history
• Easily view and monitor your orders online
• Simplify reordering and checkout process
• Save and Share Your Favorites
• Gain eligibility for exclusive offers available only to registered customers

To sign up for zwilling.com please visit My Account

Benefits Of Adding Items To Your Wishlist

If there's a product you desire but are unsure about, simply add it to your wishlist. This will help you keep track of the amazing products that can enhance your cooking experience. Please note that adding items to your wishlist does not reserve inventory or secure sale pricing.

Shipping Options

Shipping Type:

Standard (5-7 business days) Over $59.00 - Free

Standard (5-7 business days) Under $59.00 - $6.99

Priority (2-3 business days) $19.99

Priority (1 business day) $34.99

For U.S. Shipments Only

If your order contains multiple items, they might be shipped from different locations, resulting in varied shipping times and potential arrival on different days. Rest assured, you won't incur any additional charges if your items are shipped separately.

For more detailed shipping information, please visit Our Shipping Page.

Processing Times

Once your order leaves our warehouse, you will receive an email containing your tracking number. Please note that, due to high demand, it may take up to 5 days for tracking information to become available. Orders placed on Friday afternoon, over the weekend, or on holidays will be processed on the following business day. Deliveries are made from Monday to Friday, excluding holidays. For 5-7 business-day delivery, the United States Postal Service (USPS) is often responsible for the final delivery. As soon as we receive credit card authorization and verification, we promptly package and ship your order. Based on our warehouse location and your shipping address, we select the most efficient shipping carrier for your order. USPS, FedEx, and UPS are our preferred carriers for order deliveries, and we reserve the right to choose the carrier that best suits your shipping address.

Billing Information

When choosing the credit card payment option, please provide the billing address associated with the card you're using for your purchase. This ensures smooth processing of your order.

We offer various payment options for your online order, including:

• American Express
• MasterCard
• Visa
• Discover
• PayPal

Please note that while we accept gift cards issued by American Express, Discover, MasterCard, and Visa, we kindly ask you to keep the card until you're certain that the order won't be returned. Refunds can only be issued to the original form of payment.

Promotional Codes:

Occasionally, ZWILLING offers code-based promotions that can be redeemed online. These promotions, including discounts and free shipping, will be communicated through the website, emails, and direct marketing channels..

To redeem a code-based promotion, follow these steps:

1. In the Shopping Bag, enter your Coupon Code/ Promotion Code in the designated space labeled "Coupon Code / Promotional Code (optional)."

2. Click the "Apply" button on the right side of the page.

3. The prices of eligible items will be reduced by the amount of the promotion, and the updated total will be reflected in your ORDER SUMMARY.

Please note the following restrictions:

• To qualify for a specific promotion, your order must be placed during the specified promotional period.
• Promotions cannot be applied to previous purchases.
• Some promotional offers may not be combined with other offers.
• Your order may need to meet a certain dollar amount to qualify; shipping and taxes are not applicable to the qualifying amount.

Once the promotion is applied to your order, the prices and shipping charges (if applicable) will be adjusted accordingly, with the discount reflected in your GRAND TOTAL. Please remember:

• Only one promotional code may be used per order.
• Offers are typically valid for one-time use unless otherwise specified.
• Free shipping offers apply to standard shipping for orders placed at zwillingonline.com, subject to a specified minimum purchase. Standard shipping is not available in AK, HI.
• The offer may only apply to certain price points or select products.
• Offers may not be valid at ZWILLING Outlet Stores.
• No adjustments will be made to existing orders, and promotions cannot be applied to returned merchandise.

Checkout & Order processing

Simplified and streamlined for your convenience, our checkout and order processing system ensures a seamless experience. Effortlessly complete your purchase by following the intuitive prompts in our user-friendly checkout process.

Step 1: You will be prompted to provide your shipping information.

Step 2: If your billing address differs from your shipping address, please add it accordingly. Otherwise, leave it checked as the same.

Step 3: Fill in your credit card details or choose to proceed with PayPal.

Before clicking the “PROCESS ORDER” button, kindly verify that all the information for your order is accurate. This includes the billing and shipping details, total order amount, shipping costs, taxes, promotional discounts, and credits.

The final total to be charged to your credit card will be displayed at the bottom of the page. Once you have confirmed the accuracy of all the information on this page, click the "Place Order" button adjacent to your order total.

You will receive email confirmations for both the receipt and shipment of your order.

Payment Declines

To ensure the utmost security, we partner with a trusted third-party company to verify all online payments. If your order is declined, it may be due to various reasons beyond our control. Please ensure that your billing and shipping address matches exactly as it appears on your credit card or banking statement.

For internationally issued credit cards, we kindly request that you notify your credit card issuer in advance if you plan to place an order within the United States. Occasionally, certain credit cards may not be authorized for purchases outside their country of issue.

If you encounter difficulties in completing your order, we recommend trying PayPal as an alternative payment method. We gladly accept PayPal orders as they are processed through a verified source. For more information on PayPal, please visit www.paypal.com.

When can I expect to receive my refund?

If your order has been canceled, please note that there might be a temporary charge on your account. Rest assured that once your order is canceled, a refund will be issued back to the original payment method. It may take up to 3-5 business days for the refund to be processed and reflected in your account.

Canceling an Existing Order

Once your order has been placed, rest assured that we begin processing it promptly to ensure swift delivery. As a result, once your order has been authorized and processed, we regret to inform you that we are unable to accommodate any modifications or cancellations.

Exchanges

Please note that exchanges cannot be processed through mail. If you wish to make an exchange, we kindly request you to place a new order online. Rest assured, we will swiftly process your new order. It's important to keep in mind that we are unable to price-match your new order with any previously placed orders. The pricing will reflect the current sale or online pricing. In the event of a return, rest assured that we will process it accordingly and issue a refund to the original form of payment.

Return Policy

Zwilling.com will accept your return by mail for unused items only.

Online purchases cannot be returned to Outlet Stores.

We will credit you for those returns, accompanied by an original receipt, received within 60 days of the purchase for the price paid in the original form of payment.

For gift returns that are received within 30 days of the transaction date, you will receive an Online Coupon Code for the amount paid by the sender.

Final sale merchandise including merchandise sold with visual imperfections, may not be returned or exchanged.

The appropriate tax amount by item will be included with your refund.

**Some items are subject to a 15% restocking fee.

Please click here to print your online return form:

How to return an order

Most items can be returned within 60 days with proof of purchase. Gifts purchased from www.zwilling.com will be refunded as a gift card for the original purchase amount. Please note that returned items must be unused, in new condition, and in the original manufacturer's packaging to qualify for a refund. Engraved items, final sale items, warehouse sale purchases, clearance items, discontinued items, and items with visual imperfections are not eligible for return. While many of our products have a lifetime or limited lifetime warranty, returns due to normal wear and tear are not accepted.

Price adjustments are not available for prior purchases, and coupons cannot be applied to orders that have already been submitted.

If you made a purchase at one of our company-owned retail or outlet stores, please return the item to the store of purchase or to a conveniently located store for all return or exchange requests. For a complete list of our company-owned stores, please Click Here. Please do not visit our corporate office in Pleasantville, NY for any return needs, as they are unable to accept returns. To initiate a return, kindly ensure that you obtain a return authorization. If you have any inquiries, feel free to reach out to our dedicated Consumer Relations Team. Alternatively, you can effortlessly follow our streamlined online return process through your My Account/Order History page. We strive to provide you with a seamless and convenient experience.

Returns sent without a Return Authorization will not be accepted. Please be aware that return shipping costs are non-refundable. Make sure to follow our new return instructions, as we cannot be held responsible for returns sent without prior authorization. Pack returns in the original outer box or another sturdy shipping box with appropriate packing materials to ensure the product arrives at our warehouse in good condition. If your order was received damaged, incomplete, or incorrect, please save all packaging and materials and contact us within 48 hours of receipt.

Items not eligible for return or replacement:

• • Engraved Items
• • Used personal beauty items (i.e., manicure sets, hair scissors)
• • Final sale items
• • Warehouse sale purchases
• • Discontinued items
• • Items with visual imperfections

If you would like to exchange an item for a different color or size, please follow the return process and place a new order for the desired item.

Return Instructions

1. 1. Visit www.zwilling.com.
2. 2. Log into your My Account and navigate to the order history tab.
3. 3. Eligible returns within 60 days of purchase will display a "START YOUR RETURN" button.
4. 4. Click on the button to initiate your return, where you can request a refund or an exchange for the same item.

After submitting your return, here's what you can expect: Our team will review your request and contact you via email with specific return instructions. If your order qualifies, a prepaid return label will be provided. Once our warehouse receives your return, please allow up to 10 business days to receive your refund. Replacement orders may take up to 2 weeks.

If you placed your order as a guest, please click the following link to start your return: Click Here.

For any inquiries regarding our online returns process, please don't hesitate to contact our Consumer Relations Team through various available channels, including phone, email, chat, and messaging on your mobile devices.

Refused or undelivered packages

Packages that are returned to us for any of the following reasons are subject to actual shipping and return charges.

• This includes the following:
• Packages which are undeliverable due to an incorrect address.
• Packages returned after 3 failed delivery attempts or unclaimed at the local UPS facility.
• Packages which are refused or returned to sender.

To avoid additional charges, please double check your addresses and make sure the recipient knows the package is coming.

Warranty Claims

Purchasers of products who wish to make a warranty claim based upon a product defect, please contact our Consumer Relations Department for a Return Authorization, Prepaid return label, and instructions to expedite your request. Please note that any returns sent in without prior authorization or tracking will result in delays with your replacement item. Any item sent in without a tracking number cannot be replaced until our warehouse receives and books in your return..

Required Information

When contacting our Consumer Relations Department via email, chat, or message, please provide the following information:

1. 1. Full name
2. 2. Address
3. 3. Contact phone number.
4. 4. Provide clear images of the damaged item.
5. 5. If returning knives - all our knives have an item number etched into the blade. Providing that number will help us quickly identify your knives and accurately replace them.
6. 6. Check our website to help identify your cookware line or any other item within our assortment.