Returns and Cancellations
• How do I return an item?
• How do I cancel an order?
• My package was refused or undeliverable.
Returns Online Return If, within 60 days of your purchase, you are not completely satisfied with your purchase, please return the item for a refund.
Only items in new and unused condition with the original manufacturer package will be accepted for a refund.
If your order qualified for free shipping and you want to return an item or items, we will credit back the cost of the item(s) less the actual shipping charges to ship the item(s) to you.
If a product is returned and the order no longer qualifies for a “Gift with Purchase(s),” the Gift(s) must also be returned; otherwise the value of the gift(s) will be deducted from your credit.
Items in the clearance section, warehouse sale section or marked clearance, discontinued, visual imperfections or closeout are non-refundable. All sales on clearance and warehouse sale items are final.
We are not responsible for returns that do not have tracking/delivery confirmation showing that the package was received in our warehouse. Be sure to return the items via an insured and traceable method such as UPS or FedEx. Please pack returns in original outer box or another sturdy shipping box with appropriate packing materials to ensure the product arrives to our warehouse in good condition.
If your order has been received damaged, incomplete or incorrect, please save the carton and all packaging materials. Contact Us within 5 days.
Return Instructions
Repackage the product(s) in the original packaging and pack securely.
If returning a knife or shear: To comply with U.S. Postal regulations, items must be wrapped to protect their point and edges from cutting through the box or padded envelope in which they are mailed. Choose the shipping carrier of your choice and return the items insured with tracking (for your protection) to the address below.
Attention: ZWILLING ONLINE RETURNS Zwilling J.A. Henckels, LLC 270 Marble Avenue Pleasantville, NY 10570
Please allow 7 to 10 business days upon receipt to process your return.
Cancellations
In an effort to ship orders within a 24-48 hour period, we are unable to interrupt the shipping process to affect changes or cancellations. If you do not wish to keep your order, it can be returned for a refund at your convenience. Please ship the order to the address below and allow 7-10 business days for your refund to be posted.
Attention: ZWILLING ONLINE RETURNS Zwilling J.A. Henckels, LLC 270 Marble Avenue Pleasantville, NY 10570
Refused or Undeliverable Packages
Packages that are returned to us for any of the following reasons are subject to actual shipping and return charges. This includes the following:
Packages which are undeliverable due to an incorrect address.
Packages returned after 3 failed delivery attempts or unclaimed at the local UPS facility.
Packages which are refused or returned to sender.
To avoid additional charges, please double check your addresses and make sure the recipient knows the package is coming.
