HERE TO HELP
It is an offence for any person under the age of 18 years to purchase a knife or attempt to purchase a knife in-store or online in the UK. As a responsible online retailer, ZWILLING J.A. HENCKELS performs an age verification check on the purchaser when an attempt to buy a knife is made. This check is solely to verify that the purchaser is over 18 years of age and is an automated part of the transaction process.
The age verification check is made with our age verification partner GB Group using data sources including but not necessarily limited to the electoral roll, telephone directory and credit reference data. Where a check is made against credit reference data, this is a ‘soft’ check, meaning that it does not affect your credit score. Where the purchaser's age cannot be verified online, we may ask for further documentary proof in order to complete the transaction. Documentary proof can either be a UK driver's licence or an international passport (including UK passports).
Unfortunately, we cannot use EU driver's licences or national ID cards to complete the age verification check. If you have any questions about the age verification check, please email us at firstname.lastname@example.org or call 0845 262 1731, Monday to Friday, 8.30am to 5pm and we will be happy to help.
Deliveries of Knives
As knives are age-restricted goods, our courier DPD may request a photo ID to prove the recipient's age upon delivery in line with recent updates to laws governing the sale and delivery of age restricted goods. The recipient must be over 18 years of age. If photo ID cannot be produced, DPD will refuse to deliver.
More information on the sale of age-restricted goods can be found on the Chartered Trading Standards Institute’s Business Companion website.