Frequently asked questions - App Discontinuation

As part of our ongoing efforts to focus on the products, services and touchpoints that provide the greatest value to our customers, we have made the strategic decision to discontinue the ZWILLING app by December 31, 2026.

Over time, we have seen that the app does not add enough value for most customers in their everyday use. While it offers features such as storage tracking, saved data, and connected services, it is only used by a small number of our Fresh & Save customer base. We are therefore focusing our efforts on improving our products and on selected touchpoints where we can better support you in your everyday use.

Customers can continue using the app until December 31, 2026. From January 2027, the app will no longer be available, and app-based features and services will be deactivated.

No. From January 2027, you will no longer be able to log in or use the app, so the app will not be usable.

No. Even if the app is still installed on a customer's device, app-based features will no longer be available from January 2027. Customers should save or copy any information they still need before December 31, 2026.

No. From January 2027, the app will no longer be available for download or re-download from app stores.

Customers may delete the app from their device after they have saved any information they still need. From January 2027, the app-based features will no longer be available regardless of whether the app remains installed.

No. From January 2027, the app-based functionalities and services will be deactivated. Customers should save or copy any important information before the shutdown.

No. Fresh & Save remains part of our portfolio. We will continue to invest in product development and innovation. Only the ZWILLING app and app-based features are being discontinued.

Yes. Your Fresh & Save products will continue to work as normal. All functions that do not rely on the app remain fully intact. You can keep using your products in your daily routine. Only the app-based features, such as storage tracking and expiry notifications, will no longer be available.

There is currently no substitute solution for managing the content of the boxes or fridge. However, your Fresh & Save products will continue to work. All functions that do not rely on the app remain fully intact.

All app-based functionalities and services will be deactivated. This includes, for example, storage tracking, saved data, expiry notifications, shopping lists, app-based product registration, connected services, recipes and content articles within the app.

From January 2027, you will no longer be able to see your saved Fresh & Save boxes in the app, and you will no longer receive app notifications, for example alerts when food is about to expire. We recommend writing down or taking a screenshot of the contents of your boxes and their estimated expiration dates before the app is discontinued.

Your shopping list will no longer be available from January 2027. Please make sure to make a copy or take a screenshot of the content of the shopping list before the app is discontinued so you do not lose your items on the list.

No. Shopping features inside the app will no longer be available from January 2027.

No. Product registration through the app will no longer be available from January 2027.

No. Recipes and content articles will no longer be accessible from January 2027. You will be able to view recipes through the zwilling.com "Inspiration" area.

No. From January 2027, app notifications, including expiry reminders or other app-based alerts, will no longer be sent.

From January 2027, scanning a QR or NFC code will no longer open the app, enable you to download the app or any app-based features, because the app will no longer be available.

If you rely on information stored in the app, take screenshots or write down key details while you still have access. For product support questions, keep your proof of purchase and any product identifiers in a safe place.

Your account will still be available for login and shopping on zwilling.com. Only the app and app-based features will be discontinued.

Our customer service, warranties (statutory warranty obligations with respect to the entire product) and support relating to our products remain unchanged. If you have a warranty question, please contact our Customer Support and we will be happy to help.