Warranty

Manufacturers Defect & Warranty Claims

You will be pleased to know that all of our products are fully guaranteed against defects in materials and / or craftsmanship. The warranty does not cover wood products, such as knife handles, wear from normal use, or any damage resulting from use other than the intended purpose of the item.

If you feel your product qualifies, we would appreciate the opportunity to inspect your ZWILLING J.A. Henckels product.

Please Click Here to download the ZWILLING Warranty Return Form

Please be kind enough to address the return to:

Attn: Warranty Department ZWILLING J.A. HENCKELS CANADA LTD.,
4175 14th Avenue Unit 6 Markham, Ontario, L3R 5R5

Please include a letter containing your full name, address, phone number and e-mail address with a brief description of the issue on a letter size sheet of paper.

Additionally, to comply with Canadian Postal Regulations, all cutlery items must be wrapped to protect all points and edges from cutting through the outer carton in which they are mailed. In the interest of safety, please avoid attaching adhesive materials directly to the product.

Please allow 12 weeks for the inspection process and return delivery of your item.

If you have any additional questions, please contact us.

Product replacement may not be exact. Defective products that are discontinued and no longer available will be replaced with a product of equivalent value and function.

Please note our warehouse space is closed to the public and customer returns/warranties will not be accepted.

Warranty Exclusions

Some exclusions to the ZWILLING warranty may include:

Wear and tear through normal use

Damage caused by misuse or abuse of the product

Commercial use

Products that specify a limited duration of the warranty on the product packaging

Failure to adhere to ZWILLING guidelines for the general care and use for products

Products with wooden parts

Accidental damage

Shipping Instructions

Please Click Here to download the ZWILLING Warranty Return Form

Repackage the product(s) in the original packaging and pack securely.

If returning a knife or shear: To comply with Canadian Postal regulations, items must be wrapped to protect their point and edges from cutting through the box or padded envelope in which they are mailed. Choose the shipping carrier of your choice and return the items insured with tracking (for your protection) to the address below.

Please be kind enough to address the return to:

Attn: Warranty Department ZWILLING J.A. HENCKELS CANADA LTD.,
4175 14th Avenue Unit 6 Markham, Ontario, L3R 5R5

Please allow 7 to 10 business days upon receipt to process your return.

BEFORE SENDING IN YOUR PRODUCT, PLEASE READ THIS VERY IMPORTANT DISCLOSURE

• • If your Zwilling product is defective and is eligible for this limited warranty, Zwilling will replace your product. If the item you returned is out of stock or discontinued, we will offer you a comparative item in quality and cost. We do not offer repairs of any kind.
• • If your item needs repair, please find an independent company that can perform the repair. If your item is damaged during repair, it will no longer qualify for warranty.
• • If your item is sentimental to you, please do not send it in as all returns are immediately reviewed and recycled. We will NOT be able to return any item/s to you for whatever reason you’re not happy with the replacement.
• • Please do not send in any personal items such as a knife holder/case, pan protectors or special wrappings that you would like returned to you, as it will be discarded.
• • Please allow 4-6 weeks to receive your replacement.