When accessing the website of ZWILLING J.A. HENCKELS the associated listing information is collected.
- the date, time and duration of access
- IP address
- Referrer URL
- Requested URL
- Operating System
ZWILLING J.A. HENCKELS uses this data (so-called log data) for the purposes of statistical analysis and optimization of the offer. Here, ZWILLING J.A. HENCKELS reserves the right to review the data collected in a justifiable suspicion of improper / illegal use.
In compliance with the data protection regulations, personal data will only be collected, processed or used if this is permitted by law or the user agrees to the data collection. As far as the usage patterns of visitors is evaluated on this website without the express consent of visitors, the data will be used solely in anonymous or pseudonymous form.
When a customer contacts ZWILLING J.A. HENCKELS, customer contact information and information pertaining to the enquiry may be stored by ZWILLING J.A. HENCKELS in order to efficiently process the enquiry.
ZWILLING J.A. HENCKELS works with service providers who process certain data on behalf of ZWILLING J.A. HENCKELS. This is done solely in accordance with the applicable data protection law. In particular ZWILLING J.A. HENCKELS has agreements with service providers about data processing. Through careful selection and regular checks ZWILLING J.A. HENCKELS ensures that the service provider takes all organizational and technical measures that are necessary to protect the privacy of visitors. Examples include the processing of payments (credit and debit card), analysis of our databases, sending newsletters and other promotional activities as well as analysis and documentation of our website visits.
When signing up for the ZWILLING J.A. HENCKELS newsletter the user expressly consents to the collection and use of data that identifies the user to send the newsletter. To send the newsletter the email address and possibly the name of the user is used. The customer may unsubscribe from the newsletter via the unsubscribe link at the bottom of each email.
Data protection legislation applies when registering with the ZWILLING J.A. HENCKELS online shop. The following personal information is stored upon registration:
- Email address
- First name
- Last name
- Date of birth
- Postal Code
- Telephone Number
ZWILLING J.A. HENCKELS will not store credit or debit card details.
- GOOGLE ANALYTICS TRACKING SOFTWARE
ZWILLING J.A. HENCKELS uses Google Analytics, a web analytics service provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google") Google Analytics uses "Cookies", text files that are stored on the user device to enable an analysis of your use of the website. The information generated by the cookie about use of the website by the user is usually transferred to a server of Google in the US and stored there.
In case of the activation of IP anonymisation on this website, the IP address of users of Google will be truncated within Member States of the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional cases is the full IP address transmitted to a Google server in the US and shortened there. IP-anonymisation is active on this website. On behalf of the operator of this site Google will use this information to evaluate the use of the site by users, compiling reports on website activity and providing other with website and internet related services to the website operator.
After making a purchase, customers have the option to leave a product review. In the customer’s confirmation email, received after an order is confirmed, there will be a link that takes the customer to the product review page on the ZWILLING J.A. HENCKELS site, where the review may be entered.
Reviews are published at the discretion of ZWILLING J.A. HENCKELS. ZWILLING J.A. HENCKELS reserves the right not to publish irrelevant, abusive, defamatory, discriminatory, immoral, illegal or otherwise unacceptable product reviews, or to cancel users accounts for the online shop.
- REVOCATION, MODIFICATION, CORRECTION AND UPDATING
Every user has the right to receive, upon request and free of charge, information about the personal data stored about him. Furthermore, the user has the right to correct inaccurate data, blocking and deletion of their personal data to the extent not contrary to statutory retention periods. If the user with a specific type of use does not agree to this use can be objected to in writing.
- FURTHER INFORMATION AND CONTACTS
If you have further questions regarding data protection at ZWILLING J.A. HENCKELS, please contact firstname.lastname@example.org or write us a letter:
ZWILLING J.A. HENCKELS (UK) Ltd
16 Handley Page Way