Withdrawal Policy

of ZWILLING J.A. Henckels (UK) Ltd. for the online shop at https://www.zwilling.com/uk (for consumers according to § 3 of the General Terms and Conditions)

If the Customer wishes to cancel their order they have 14 days from the day they receive the goods to cancel. Notification of the cancellation must be received via email within 14 days of the receipt of the goods to customerservice@zwilling.co.uk.The Customer then has a further 14 days in which to return the cancelled goods.

The Customer must return cancelled goods and is responsible for the cost of return delivery and obtaining proof of postage. Please enclose a completed returns form in the parcel. Unwanted goods must be unused and returned in their original condition and packaging. ZWILLING do not charge any re-stocking or administration fees for returned goods. Whilst the goods are in the Customer’s possession, the Customer has a duty to take reasonable care of the products and to take reasonable care when returning the products so they are not damaged in transit.

The returns address is:

ZWILLING UK Web Returns
Unit 4 Sence Court
Bardon Hill
Coalville
LE67 1GZ

ZWILLING will refund the cost of the cancelled goods plus the original outbound delivery cost, if applicable, within 14 days of receiving acceptable returns. The cost of return delivery is paid for by the Customer.

ZWILLING reserve the right to make a deduction from the refund for any diminution in value of the goods caused by unreasonable handling of goods prior to their return. Reasonable handling of cancelled goods is defined as: “The extent to which a customer can handle goods is the same as it would be if you were assessing them in a shop.”

Please note that the Customer's right to return unwanted goods does not apply to personalised products such as engraved knives.

- End of the withdrawal policy -

Sample withdrawal form

If the customer wishes to change their mind, they can fill in the following form and return it to ZWILLING. However, the form is not mandatory.

- To

ZWILLING 
Unit 4 Sence Court
Bardon Hill
Coalville
LE67 1GZ

Or

customerservice@zwilling.co.uk.

- I/we (*) hereby give notice that I/we cancel my/our contract of sale of the following goods (*)/the provision of the following service (*)

- Ordered on (*)/received on (*)

- Name of the consumer(s)

- Address of the consumer(s)

- Signature of the consumer(s) (only if this form is notified on paper)

- Date
_____________________

(*) Delete as applicable.

Extended Christmas returns policy

ZWILLING extend the withdrawal terms set out above for items purchased by consumer Customers within the Christmas period. Consumer Customers have until 17th January the following year to return any products bought between 1st November and 31st December of the preceding year.