Customer Service

Shipping

STANDARD DELIVERY INFORMATION

Typical delivery time to UK mainland addresses is 2-3 working days via DPD, however during busier periods such as Black Friday, Christmas and sale periods this may be extended. Please allow up to 5 working days for delivery to offshore UK addresses (Northern Ireland, Channel Islands, Isle of Man, Scottish Highlands and Islands and Scilly Isles), and more during busy periods.

DPD will send a text message and/or email alert to advise you of your delivery date and time once your order has shipped. Orders for UK mainland addresses are sent via the DPD 24-hour service and will require a signature upon delivery.

During busy periods, updated estimates of extended delivery times will be shown on the product detail page, and in the basket and checkout. These estimates rely on external factors such as courier capacity and are as accurate as possible at the time of publication.

Standard delivery to addresses within the UK is charged at £4.95 for orders up to £50, and free for orders of £50 or over. Please note that the correct entry of the delivery address is the customer's responsibility.

Items ordered before 10am on weekdays will usually be despatched the same day to arrive next working day at mainland UK addresses. ZWILLING J.A. HENCKELS cannot however guarantee next day delivery. Items ordered after 10am on weekdays or at weekends will usually be despatched the next working day. Bank holidays and weekends are not classed as working days.

ZWILLING J.A. HENCKELS use DPD as our main delivery service. Notification of delivery will be sent by DPD via text and / or email. Please note that a signature is required at the delivery address. Delivery dates can be rearranged with DPD by responding to the text or clicking the link in the email from DPD. If no-one is available to sign for the goods DPD will leave a card. Simply call the number on the card, quoting the card reference number to re-arrange delivery.

Missing Deliveries: under the Consumer Rights Act 2015 the seller (ZWILLING J.A Henckels UK Ltd) is responsible for the goods until they are received by the customer unless the customer informs the courier to leave the parcel in a safe place or with a neighbour.

ZWILLING J.A Henckels UK Ltd is not responsible for any lost or missing delivery once the customer arranges with DPD to leave the parcel in a safe place or with a neighbour. Please ensure that if you do instruct DPD to leave a parcel in a safe place that the place is secure and not openly visible to others. ZWILLING J.A Henckels UK Ltd will not refund or replace any goods that are lost if the customer has arranged with the courier for the delivery to be left in a safe place or with a neighbour.

DELIVERIES OF KNIVES

As kitchen and dining knives are age-restricted goods, DPD may request valid photo ID to prove the recipient's age upon delivery. The recipient must be over 18 years of age. If photo ID cannot be produced upon request DPD will refuse to deliver. The customer may be required to bear the cost of re-delivery if an age-restricted delivery cannot be completed due to the non-provision of a valid photo ID.

DELIVERIES OUTSIDE OF THE UK

Unfortunately, we are unable to ship outside of the UK. We apologise for any inconvenience caused. Please visit zwilling.com to find our international stores.

DELIVERIES AND THE ENVIRONMENT

In 2023, our courier DPD delivered 23.71% of total parcels sent by ZWILLING UK on all-electric vehicles, saving 1,719kg of CO₂ compared to non-electric vehicles.