Customer Service
Shipping Information
All orders are processed and shipped within 24 - 48 hours Monday - Friday (excluding holidays).
PLEASE NOTE: We cannot ship to PO Boxes.
If a PO Box is entered your order will be delayed until we can contact you for a valid delivery address.
Orders with inaccurate shipping addresses, missing information or orders needing additional verification may be delayed until we can contact you. Please make sure a valid phone number and email address are listed so that our customer service representative can reach you in a timely manner to resolve any issues.
*FREE Standard Shipping on orders over $59 to the contiguous United States.
Shipping Rates
Shipping times are in Business Days which do not include Saturdays, Sundays or Holidays. Extra heavy items may be subject to an additional charge.
|
|
Standard |
Standard |
Priority |
Overnight |
|---|---|---|---|---|
|
Contiguous United States |
FREE |
$6.99 |
$19.99 |
$34.99** |
|
|
Standard |
Priority |
Overnight |
|---|---|---|---|
|
Alaska / Hawaii |
$14.99 |
$29.99* |
$49.99** |
|
|
Standard |
Priority |
Overnight |
|---|---|---|---|
|
US Territories / APO / FPO |
$14.99 |
$59.99* |
$99.99** |
Unfortunately we are not able to ship internationally.
Sales Tax
We are required by law to charge a sales tax in states where Zwilling J. A. Henckels holds a sales tax nexus. The following states are subject to sales tax and please note this list can change at any time depending on the Zwilling J. A. Henckels physical presence. Texas, Washington, Colorado, District of Columbia, Georgia, Kentucky, Massachusetts, Michigan, Minnesota, North Carolina, New Jersey, Pennsylvania, Florida, California, Illinois and New York.