How do I file a warranty claim?
You will be pleased to know that all of our products are fully guaranteed against defects in materials and / or craftsmanship. The warranty does not cover wood products, such as knife handles, wear from normal use, or any damage resulting from use other than the intended purpose of the item.
If you feel your product qualifies, we would appreciate the opportunity to inspect your Zwilling J.A. Henckels product.
Please be kind enough to address the return to:
ZWILLING J.A. Henckels
270 Marble Avenue
Pleasantville, NY 10570
Attn: Warranty Department
Please include a letter containing your full name, address, phone number and e-mail address with a brief description of the issue on a letter size sheet of paper.
Additionally, to comply with U.S. Postal Regulations, all cutlery items must be wrapped to protect all points and edges from cutting through the outer carton in which they are mailed. In the interest of safety, please avoid attaching adhesive materials directly to the product.
Please allow 4-6 weeks for the inspection process and return delivery of your item.
If you have any additional questions, please see the contact link below.