What do I need to do if I think I may have a valid complaint or product claim?

In case you feel that you need to enforce the warranty regulations, we would like to inform you how to proceed correctly.

1. Your initial "port-of-call" should be where you purchased the product.
   
   
2. This may sometimes not be possible. In these cases you should check on our webpage, if there is a representative, subsidiary, agent or importer listed for your country - use the link "retailer" in the left hand menu bar. Contact the respective mail address and ask for advice.
   
   
3. You cannot find a representative? Use this mail address: marketing@zwilling.com, we shall address your problem as quickly as possible.
   
   
4. It may be necessary that we need to have a look at the product and you may be asked to send the product in. If you have digital image facilities this may help. Please do not send unsolicited pictures as we also operate on limited disk space and may need to make provisions for larger files.